Privacy Policy

Victorian Association of Home Inspectors Ltd.
Effective Date: 4th March 2026

1. Introduction

Victorian Association of Home Inspectors Ltd. (“VAHI”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

By using our website or engaging with our services, you consent to the collection and handling of your personal information as described in this Policy.

2. What Personal Information We Collect

We may collect personal information including:

2.1 Membership Information

  • Full name

  • Business name

  • Contact details (email, phone, address)

  • Qualifications and licensing details

  • Insurance information

  • Professional credentials

  • Payment details

2.2 Website & Enquiry Information

  • Name

  • Email address

  • Phone number

  • Enquiry details

  • IP address and browser data

2.3 Event & Training Registration Information

  • Registration details

  • Dietary requirements (if provided)

  • Attendance records

We only collect personal information that is reasonably necessary for our functions and activities.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you (via forms, email, phone, applications)

  • Through our website contact forms

  • When you apply for membership

  • When you register for events or training

  • Through cookies and website analytics tools

Where reasonable and practicable, we collect information directly from you.

4. Why We Collect Personal Information

We collect personal information to:

  • Process membership applications

  • Administer and manage memberships

  • Communicate with members and stakeholders

  • Provide advocacy and professional support services

  • Organise and manage events and training

  • Send newsletters and updates

  • Improve our website and services

  • Comply with legal obligations

We will not use your personal information for purposes unrelated to our functions without your consent.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Service providers (IT providers, payment processors, event platforms)

  • Professional advisers (accountants, lawyers)

  • Government or regulatory bodies where required by law

  • Event venues and partners (where necessary for event delivery)

We take reasonable steps to ensure third parties handle personal information securely and in accordance with privacy laws.

We do not sell personal information.

6. Overseas Disclosure

Some of our service providers (such as cloud storage or email marketing platforms) may store data overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with Australian privacy laws or equivalent protections.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience

  • Track website usage

  • Analyse traffic patterns

You can adjust your browser settings to refuse cookies; however, this may affect website functionality.

8. Data Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification or disclosure

Security measures may include:

  • Secure servers

  • Password protection

  • Access controls

  • Secure payment processing systems

While we take reasonable precautions, no method of transmission over the internet is completely secure.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

Requests should be made in writing using the contact details below.

We will respond within a reasonable time and may require identity verification.

10. Retention of Personal Information

We retain personal information only as long as necessary to fulfil our functions, comply with legal obligations, and resolve disputes.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

11. Marketing Communications

We may send members and subscribers newsletters, updates, and industry information.

You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us in writing.

We will:

  • Acknowledge your complaint

  • Investigate the matter

  • Provide a response within a reasonable timeframe

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website with a revised effective date.

14. Contact Us

For privacy enquiries, access requests, corrections, or complaints, please contact:

Victorian Association of Home Inspectors Ltd.
Email: united@vahi.com.au